Privacy Policy

Effective Date: November 24, 2024
Last Updated: November 24, 2024

International Cruise Food & Hotel Suppliers, Inc. (“ICFH,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://icfh.com, use our services, or otherwise interact with us.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Submit inquiries through our contact forms
  • Request quotes or product information
  • Place orders for our products
  • Sign up for SMS/text message communications
  • Subscribe to our newsletters or updates
  • Apply for employment opportunities

The personal information we collect may include:

  • Name and business contact information
  • Company name and position
  • Email address
  • Phone number (mobile and/or business)
  • Mailing address and delivery address
  • Order details and purchase history
  • Payment information (processed securely through our payment processors)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring URLs
  • Pages viewed and time spent on pages
  • Device identifiers

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Business Operations: To process orders, fulfill requests, provide quotes, and deliver products to cruise lines
  • Customer Service: To respond to inquiries, provide support, and communicate about orders and deliveries
  • Marketing Communications: To send promotional materials, product updates, and industry news (with your consent where required)
  • SMS Communications: To send transactional messages, order confirmations, delivery notifications, and service updates (see Section 3 below)
  • Website Improvement: To analyze website usage and improve user experience
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Security: To protect against fraud, unauthorized access, and security threats

3. SMS/Text Messaging Terms

3.1 Consent to Receive SMS Messages

By providing your mobile phone number and opting in to receive SMS/text messages from ICFH, you expressly consent to receive text messages at the phone number you provided. Your consent is not a condition of purchasing any goods or services from ICFH.

3.2 Types of SMS Messages

You may receive the following types of text messages from ICFH:

  • Order confirmations and updates
  • Delivery notifications and schedules
  • Product availability alerts
  • Appointment reminders for pickups or consultations
  • Customer service communications
  • Account-related notifications
  • Occasional promotional offers and product updates (only if you opt in to marketing messages)

3.3 Message Frequency

Message frequency varies depending on your order activity and preferences. You may receive up to 10 messages per month for transactional notifications and up to 4 marketing messages per month if you opt in to promotional communications.

3.4 SMS Opt-Out and Help

You can opt out of SMS messages at any time by:

  • Replying STOP to any text message from ICFH
  • Contacting us at (305) 653-2042
  • Emailing us with your opt-out request

After opting out, you will receive one final confirmation message. You may continue to receive transactional messages related to pending orders.

For help or support, reply HELP to any text message from ICFH or contact us at (305) 653-2042.

3.5 Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Please contact your mobile carrier for information about your messaging plan and rates.

3.6 Supported Carriers

Our SMS services are supported by major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carrier coverage may vary.

3.7 No Sharing of Mobile Opt-In Data

We will NOT share, sell, or disclose your mobile phone number or SMS opt-in information with third parties for their marketing purposes. Your mobile phone number is used exclusively by ICFH to communicate with you as described in this policy.

4. How We Share Your Information

ICFH does not sell your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • SMS/text message delivery (RingCentral and other messaging platforms)
  • Order fulfillment and logistics
  • Website hosting and maintenance
  • Email communications
  • Data analytics

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law, court order, subpoena, or governmental authority, or to protect our rights, property, or safety, or that of our customers or others.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure socket layer (SSL) encryption for data transmission
  • Restricted access to personal information
  • Regular security assessments
  • Secure storage systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Maintain business records and comply with legal obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

7.2 Deletion

You may request deletion of your personal information, subject to certain legal exceptions (e.g., we may need to retain information for legal or business purposes).

7.3 Opt-Out of Marketing

You can opt out of receiving marketing emails by clicking the “unsubscribe” link in any promotional email. You can opt out of SMS marketing messages by replying STOP to any text message.

7.4 Do Not Track

Our website does not currently respond to “Do Not Track” signals from browsers.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt out of the sale of personal information (Note: ICFH does not sell personal information)
  • Right to non-discrimination for exercising CCPA rights

To exercise these rights, please contact us using the information in Section 12.

11. International Users

ICFH is based in Florida, United States. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country of residence.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

International Cruise Food & Hotel Suppliers, Inc.
11215 W 43 Ave, Suite 1
Hialeah, FL 33018
Phone: (305) 653-2042
Fax: (305) 653-4742
Website: https://icfh.com

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.

This Privacy Policy was last updated on November 24, 2024.